Foundation
of Truth Bible Church
Refund / Store Policy
All products
will be shipped USPS First Class or USPS Priority Mail upon completion
of order. Please allow 1-2 weeks for processing depending on size
of the order. Exchanges or refunds are considered for damaged
goods only. No refunds are available after 30 days of shipping
date.
Cassette
Tape Orders
Tapes
are made per order only. We do not keep any stock of pre-recorded
tapes. Tape orders for tapes usually ship within 3 to 5 days of
order, but expect delivery within 1 to 2 weeks. Larger tape sets
may take longer. We may choose to ship larger tape orders in installments
for our premium tape packages such as our Study, Service and Mega
packs. Any damaged or defective items will be replaced at our
cost. Simply include notice of the defect and we will include
reimbursement of your shipping cost with your replacement products.
Any and all refunds will be given at the discretion of FOTBC.
A 20 precent restocking fee will be deducted from the grand total
of all refunded orders. No refunds, credits or exchanges of any
kind are available after 30 days of the shipping date.
CD
ROM and Multimedia Orders
This notice limits our liability. FOTBC CD ROM and multimedia
products are tested for IBM and Windows PC systems only. We are
unable to guarantee the reliability of our CD ROM and multimedia
products on the Apple Macintosh platform at this time. Therefore
we do not advise the operation or use of FOTBC multimedia CD ROM
on the Macintosh platform.
GENERAL
REQUIREMENTS for FOTBC Project CD ROMs:
IBM PC / Windows 2000/98/95 (sorry Mac)
Microsoft Internet Explorer 5.0 or above
we do not recommend nor support the Netscape browser!
4x CD ROM Player and above.
Real Player (included on Project CD)
We stand behind
the quality of our products. We promise to deliver products that
will be a blessing to your life and that will do no harm to your
computer or it's operating system. However for our protection
we must state that we assume no responsibility for any damage
made to any computer which operates FOTBC multimedia CD ROMs.
We will offer
'store credit' for all returned items. Damaged and defective items
will be replaced at our cost. Simply include notice of the defect
and we will include reimbursement of your shipping cost with your
replacement products. Any and all refunds will be given at the
discretion of FOTBC. A 20 precent restocking fee will be deducted
from the grand total of all refunded orders. No refunds, credits
or exchanges of any kind are available after 30 days of the shipping
date.
HYBRID
DISKS or AUDIO/ VIDEO CDs
A Hybrid CD is a compact disc that has Video and Audio
features. The
disc behaves like an Music CD but the primary difference is that
it has TWO tracks on it that hold two totally different types
of information.
Track 1 is
the data file, the video.
Track 2 is the audio track.
Listening
to the audio
Please take care to note that when you insert an AUDIO/VIDEO disc
into your audio player your player WILL NOT PLAY TRACK 1 because
it is the data track. If you wish to listen to the AUDIO message
advance to track 2 and press play. The AUDIO message will then
play. Because CD audio players typically ignore track 1 you may
be led to think that the disk is not working, but it is.
*note*
Some newer audio players are set up to immediately reject Hybrid
disks to prevent the proliferation of pirated music software.
This security feature may reject the disc right away without even
playing it because of the data on track 1. This 'lock out' is
installed in newer autos to prevent the operation of illegally
distributed Music cds. Please notify us if you have such a system
and we will send the audio and video files on separate discs.
Viewing
the video file
You will need to use your computer to view the video message.
All videos require the REAL Player 8 and above to view. VCD players,
DVD players, and Video Recorders will not allow you to
view these Video messages. If the REAL player program is already
installed on your computer just browse over to the CD drive from
windows explorer and double click the video file to view it.
Orders
by Mail
We do not accept any Credit Card orders through the mail or the
telephone. For credit card purchases please use our online shopping
cart in the products section. Please do not send cash for any
orders through the mail.
For gift
orders PLEASE send include the names of each individual whom you
are ordering them for so that we may personalize the order. If
you would like gift orders to be shipped directly to the recipient
please indicate this along with the name(s) and address(es) on
a separate page and attach it with your mail
order form.
For any questions,
thoughts about our policy, or any other feedback please email
us or write to us at
FOUNDATION
OF TRUTH BIBLE CHURCH
P.O.
Box 9162,
Fountain Valley CA 92728
